Shipping policy

Order processing
Orders are typically processed within 2-5 business days before shipment. Processing times may be longer during holidays, high-volume periods, or supplier delays.

Shipping destinations
We currently ship to customers in the United States.

Shipping rates and delivery estimates
Standard Shipping is available for US orders for $4.95. Estimated delivery time is 3-5 business days after the order has shipped. Delivery estimates are not guaranteed.

Tracking
When tracking is available, we will send tracking information by email after the order ships.

Delays
Shipping times may be affected by carrier delays, weather, customs, holidays, incorrect addresses, or other events outside our control. If your order is delayed, contact us at support@cartpilotgoods.com and we will help investigate.

Incorrect shipping addresses
Customers are responsible for entering a complete and accurate shipping address. If an address is incorrect or incomplete, delivery may be delayed or the package may be returned.

Lost, damaged, or incorrect items
If your order arrives damaged, defective, incorrect, or does not arrive, contact us at support@cartpilotgoods.com as soon as possible. We may ask for photos or other order details so we can review the issue and work on a resolution.

Contact
For shipping questions, contact us at support@cartpilotgoods.com.