Refund policy

We have a 30-day return and issue policy. You have 30 days after receiving your item to contact us about an eligible return, damaged item, defective item, wrong item, or other order issue.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or issue request, contact us at support@cartpilotgoods.com. If your return is accepted, we will provide the return address and instructions. Items sent back without first requesting a return will not be accepted.

Custom, personalized, made-to-order, or final-sale items are not returnable unless they arrive damaged, defective, incorrect, or materially different from the product description.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We may ask for photos so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for custom, personalized, made-to-order, final-sale, perishable, personal care, hazardous, or gift card items unless required by law or unless the item arrives damaged, defective, incorrect, or materially different from the product description.

Exchanges
The fastest way to ensure you get what you want is to place a new order after your return or issue request is resolved.

Refunds
We will notify you once we’ve reviewed your request or received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@cartpilotgoods.com.